Question 1

What sizes do you sell?

Accepted Answer

We offer custom RO bottles in 1L, 500ml, and 250ml sizes. Additionally, we provide alkaline water jars in 10L and 20L capacities for bulk requirements.

Question 2

What is the difference between RO and Alkaline water?

Accepted Answer

RO (Reverse Osmosis) water undergoes rigorous filtration to remove dissolved solids, resulting in very low TDS. Alkaline water is mineral-adjusted to raise its pH level and is enriched with essential minerals for added health benefits.

Question 3

What are the typical TDS and pH values?

Accepted Answer

Our RO water maintains a low TDS value, which is reported specifically for each batch. Our Alkaline jars are adjusted to a specific pH level stated on the label. Detailed lab values are available upon request.

Question 4

Do you provide lab test reports?

Accepted Answer

Yes, transparency is key. We can provide batch-specific lab reports showing TDS, pH, microbial test results, and the date of testing upon request.

Question 5

How do you ensure water safety?

Accepted Answer

We employ a comprehensive multi-stage purification process including RO, UV, and microfiltration where necessary. This is backed by regular equipment maintenance and periodic third-party laboratory testing.

Question 6

What is the shelf life of your bottled water?

Accepted Answer

We recommend consuming the water within 12 months of bottling. For optimal quality, store sealed bottles in a cool, dry place away from direct sunlight.

Question 7

Are your bottles sealed and tamper-evident?

Accepted Answer

Absolutely. Every bottle and jar features a tamper-evident seal and a unique batch code to ensure complete traceability and safety.

Question 8

What materials are used for your bottles and jars?

Accepted Answer

We use high-quality, food-grade PET for our single-use bottles and durable, food-grade HDPE for our refillable jars. The material type is clearly indicated on the label.

Question 9

Do you add preservatives or chemicals?

Accepted Answer

No, we do not use preservatives. For our alkaline products, we only use food-grade minerals and processes approved for food safety to adjust the water profile.

Question 10

Can I view your quality certificates?

Accepted Answer

Certainly. We are happy to provide copies of our FSSAI license, ISO certifications, and recent lab reports upon request.

Question 11

Do you offer custom labels and private labeling?

Accepted Answer

Yes, we specialize in private labeling for 1L, 500ml, and 250ml bottles, allowing you to showcase your brand. Minimum Order Quantities (MOQ) apply.

Question 12

What is the Minimum Order Quantity (MOQ) for custom bottles?

Accepted Answer

The MOQ varies based on the bottle size and design requirements. Please contact our sales team for a tailored quote and specific MOQ details.

Question 13

What is the lead time for custom orders?

Accepted Answer

Our standard lead time is 2-4 weeks following artwork approval. We may offer rush production options for an additional fee depending on our schedule.

Question 14

What file format is required for artwork?

Accepted Answer

We require vector files (AI, EPS, or PDF) at 300 DPI, including color codes and safe margins. We can provide a label template to assist your design team.

Question 15

Do you provide a sample before full production?

Accepted Answer

Yes, we provide digital or physical mockups for your approval. Physical samples may incur a nominal charge and require additional time for production.

Question 16

Can you print variable information like batch codes?

Accepted Answer

Yes, we can print dynamic information such as batch codes, manufacturing/expiry dates, and sequential serial numbers on the labels or bottles.

Question 17

How can I place an order?

Accepted Answer

You can place orders directly via our website, by phone, or through our network of authorized local dealers. For bulk or custom orders, please contact our sales team directly.

Question 18

Do you sell to both individuals and businesses?

Accepted Answer

Yes, we serve a diverse clientele including retail customers, corporate offices, hotels, and authorized dealers, with pricing tiers tailored to each segment.

Question 19

What payment methods do you accept?

Accepted Answer

We accept bank transfers, UPI, and major credit/debit cards. Approved credit terms are available for verified dealers and corporate partners.

Question 20

Do you offer subscriptions or recurring deliveries?

Accepted Answer

Yes, we offer convenient weekly, bi-weekly, or monthly subscription plans for homes and offices, featuring automatic billing and scheduled deliveries.

Question 21

What are your delivery areas and charges?

Accepted Answer

We deliver across Maharashtra, with expedited service in Chandrapur, Ballarpur, Rajura, and Nagpur. Delivery charges are calculated based on order volume and location.

Question 22

What is the delivery lead time?

Accepted Answer

Standard local delivery typically takes 24-72 hours. Custom and bulk orders generally require 2-4 weeks depending on specific requirements.

Question 23

Do you provide bulk or volume discounts?

Accepted Answer

Yes, we offer tiered pricing structures with discounts for volume purchases. Please contact sales for a formal quotation.

Question 24

How do dealers place orders?

Accepted Answer

Dealers can place orders via our dedicated dealer portal or by contacting their dealer manager. Specific pricing and credit terms are available upon verification.

Question 25

How are prices determined?

Accepted Answer

Pricing is based on product size, customization requirements, order volume, and any special processing needs (such as alkalization). We issue custom quotes for each order.

Question 26

What is your policy for damaged products?

Accepted Answer

If goods arrive damaged or contaminated, we will replace or refund them after inspection. Please report any issues within 24-48 hours with photos and order details.

Question 27

What if I am unsatisfied with a custom order?

Accepted Answer

We require final artwork approval prior to production to ensure satisfaction. For production defects, we investigate thoroughly and offer reprints, replacements, or refunds based on our findings.

Question 28

Are there any hidden fees?

Accepted Answer

No, we believe in transparent pricing. All taxes, customization costs, and delivery charges are clearly itemized on your quote or invoice.

Question 29

How can I contact customer support?

Accepted Answer

You can reach us at help@oceanflo.in or call +91 9604483952. Our business hours are Monday-Friday 8:00 AM - 6:00 PM, and Saturday 8:00 AM - 2:00 PM.

Question 30

How do I trace my product batch?

Accepted Answer

Every product is marked with a unique batch code. Simply provide this code to our support team to retrieve full production and testing details.

Question 31

What should I do if I suspect contamination?

Accepted Answer

Discontinue use immediately. Keep the bottle sealed, take photos, and contact support right away. We will arrange for collection and immediate testing.

Question 32

Do you offer training for dealers?

Accepted Answer

Yes, we provide comprehensive onboarding materials, handling guidelines, and periodic quality briefings to ensure our dealers maintain our high standards.

Question 33

Do you accept bottle returns?

Accepted Answer

Yes, we operate a bottle return and refill program in select areas. Please check with your local dealer for availability in your region.

Question 34

Is your packaging recyclable?

Accepted Answer

Yes, our single-use bottles are made from food-grade PET, and our jars are made from HDPE; both are fully recyclable. Recycling instructions are printed on our labels.

Question 35

Are you FSSAI licensed?

Accepted Answer

Yes, we are fully FSSAI licensed and strictly comply with all local bottled water regulations. Our license details are available upon request.

Frequently Asked
Questions

FAQs

Product & Quality

Customization & Branding

Ordering, Payment & Delivery

Pricing, Returns & Refunds

After-Sales & Support

Recycling & Compliance

Frequently Asked Questions